Privacy Policy

Introduction

Travel Advisor ("we", "us", "our") is committed to protecting your personal information. This Privacy Policy explains what data we collect, why we collect it, how we use it, who we share it with, and the rights you have over your information. By using our website, member portal, or services, you agree to the practices described in this policy.

Information We Collect

• Contact Information: full name, email address, mobile number, phone number, mailing address and WhatsApp number when you fill out enquiry forms, contact us, or create a member account.
• Membership Details: membership number, plan tier (Silver / Gold / Platinum), start date, expiry date, total purchased nights, bonus nights, used nights, available nights, and payment history.
• Holiday & Booking Data: destination names, hotel or resort preferences, check-in and check-out dates, number of adults, children, rooms, special requests, booking references and nights used.
• Account & Security Data: username, encrypted password, account status, role assignments and session tokens managed through our authentication provider.
• Communication Records: emails, WhatsApp messages, contact form submissions, support tickets and notes from concierge interactions.
• Technical Data: IP address, browser type, device information, pages visited and referral source collected via analytics to improve website performance and security.

How We Use Your Information

• To create and manage your membership account, track holiday credits and process membership payments.
• To respond to enquiries, confirm holiday requests, send booking confirmations and provide concierge support.
• To communicate membership benefits, plan renewals, exclusive offers and service updates via email, SMS or WhatsApp.
• To verify identity, prevent fraud and maintain the security of our member portal and admin systems.
• To analyse website usage, improve our services and comply with legal or regulatory obligations.

How We Protect Your Data

We store your information in secure, encrypted databases with strict access controls. Our backend uses Row-Level Security (RLS) so members can only access their own records. Admin access is restricted to authorised personnel. Passwords are never stored in plain text, and all payment transactions are handled through PCI-DSS compliant gateways such as Razorpay.

Sharing & Disclosure

• Partner hotels and resorts receive only the information necessary to confirm your booking (names, dates, room configuration and special requests).
• Payment processors receive billing details solely to complete transactions.
• Service providers such as hosting, email, SMS and analytics platforms may process data on our behalf under strict confidentiality agreements.
• We do not sell, rent or trade your personal information to third parties for marketing purposes.
• We may disclose information if required by law, court order or to protect our legal rights.

Cookies & Tracking

Our website uses cookies and similar technologies to remember your preferences, understand traffic patterns and improve user experience. You can disable cookies through your browser settings, though some features may not function correctly.

Your Rights

• Access: request a copy of the personal information we hold about you.
• Correction: update inaccurate or incomplete membership or contact details through the member portal or by contacting us.
• Deletion: request deletion of your personal data, subject to legal or contractual retention requirements.
• Opt-out: stop receiving promotional communications by clicking unsubscribe or contacting us directly.
• Data portability: request your data in a commonly used electronic format.

Data Retention

We retain contact and membership information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes and enforce our agreements. Holiday request records are retained according to applicable tax and travel regulations.

International Data Transfers

Travel Advisor operates primarily in India and is supported by an international network of associated offices. Your data is stored and processed on secure cloud infrastructure. By using our services, you consent to this processing arrangement.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so we can delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

Contact Us

• Email: info@thetraveladvisor.in
• Phone: +91 70466 01076
• WhatsApp: +91 70466 01076
• Mailing address: Travel Advisor, India